Refund policy

Return & Refund Policy

At THEFINDERPLUS LTD, we want every customer to have a safe and reliable shopping experience when purchasing pet supplies, cat accessories, and animal care products from our online store.

30-Day Return Policy

We offer a 30-day return period, which means you have 30 days after receiving your order to request a return.

Return Eligibility

To be eligible for a return:

  • The item must be unused and in the same condition that you received it.

  • The product must be in its original packaging where applicable.

  • You must provide your order number or proof of purchase.

Pet Product Returns

For health, safety, and hygiene reasons, some pet care products, grooming items, feeding accessories, and personal-use animal products may not be eligible for return once they have been opened, used, or altered.

This does not affect your rights if an item arrives faulty, damaged, or incorrect.

Damaged, Faulty, or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery.

Please include:

  • Your order number

  • A description of the issue

  • Photos of the product and packaging

Our team will review your request and provide an appropriate solution.

How To Start A Return

To request a return, please contact us at:

Email: info@thefinderplus.com

Please do not send items back before receiving return instructions from our team.

Returns sent without prior approval may not be accepted.

Refunds

Once your return has been received and inspected, we will notify you about the approval of your refund.

Approved refunds will be processed to your original payment method. Processing times may vary depending on your bank or payment provider.

Return Shipping

If you are returning an item due to a change of mind, you may be responsible for return shipping costs.

If the product is faulty, damaged, or incorrect, THEFINDERPLUS LTD will assist you with the return process.

Contact Us

For any return or refund questions, please contact:

THEFINDERPLUS LTD
Email: info@thefinderplus.com

Nothing in this policy affects your statutory rights under applicable consumer protection laws.