Terms of Service

Welcome to THEFINDERPLUS LTD.

These Terms of Service explain the rules and conditions for using our website, browsing our products, and purchasing from our online store. By accessing or using our website, you agree to these Terms of Service.

1. Online Store Terms

THEFINDERPLUS LTD operates an online store providing pet supplies, cat accessories, animal care products, and pet lifestyle essentials.

By using our website, you confirm that you are legally able to enter into an agreement and that the information you provide during checkout is accurate, complete, and up to date.

You are responsible for maintaining the security of your account information and any activity made through your account.

2. Products and Product Information

We make every effort to display our pet products accurately, including descriptions, images, sizes, colours, and specifications.

However, colours and appearance may vary slightly depending on your device settings and screen display.

Product information, availability, pricing, and descriptions may be updated or changed at any time without notice.

3. Orders and Payments

When you place an order through THEFINDERPLUS LTD, you are making an offer to purchase products from us.

All orders are subject to availability, payment confirmation, and acceptance.

We reserve the right to cancel or refuse orders in situations including:

• Incorrect pricing information

• Product availability issues

• Suspected fraudulent activity

• Incorrect customer information

If your order is cancelled after payment has been received, we will issue a refund using your original payment method.

4. Pricing and Billing

All prices displayed on our website are subject to change without notice.

The price charged will be the price shown at the time your order is placed.

You agree to provide accurate billing, payment, and contact information when completing a purchase.

All payments are processed securely through trusted payment providers.

5. Shipping and Delivery

We aim to provide reliable delivery services for all customers.

Delivery times are estimates only and may be affected by courier delays, holidays, peak seasons, customs processing, or circumstances outside our control.

THEFINDERPLUS LTD is not responsible for delays caused by third-party delivery providers.

Please review our Shipping Policy for further delivery information.

6. Returns and Refunds

All returns, exchanges, and refunds are handled according to our Return & Refund Policy.

Please review our Return & Refund Policy before making a purchase.

Nothing in these Terms affects your statutory consumer rights.

7. Pet Product Usage

Customers are responsible for selecting suitable products based on their pet's size, needs, and individual circumstances.

Pet products should always be used according to any provided instructions.

THEFINDERPLUS LTD is not responsible for misuse of products or failure to follow product guidance.

8. Website Use

You agree to use our website only for lawful purposes.

You must not:

• Attempt to damage or disrupt our website

• Access restricted areas without permission

• Use our content without authorization

• Engage in fraudulent activities

We reserve the right to restrict access to users who violate these Terms.

9. Intellectual Property

All website content, including logos, text, images, graphics, designs, product descriptions, and branding materials, belongs to THEFINDERPLUS LTD or its authorised partners.

You may not copy, reproduce, modify, distribute, or use our content without written permission.

10. Third-Party Services

Our website may use third-party services, including payment providers, shipping partners, analytics services, and Shopify technology.

THEFINDERPLUS LTD is not responsible for the policies or practices of third-party services.

11. Shopify Platform

Our store is hosted on Shopify, which provides the ecommerce platform that allows us to sell our products and services.

However, purchases made through our website are directly between you and THEFINDERPLUS LTD.

Shopify is not responsible for products purchased from our store or any issues relating to transactions between customers and THEFINDERPLUS LTD.

12. Privacy

Your personal information is handled according to our Privacy Policy.

By using our website, you agree that your information may be collected and processed as described in our Privacy Policy.

13. Feedback and Reviews

If you provide feedback, reviews, suggestions, or comments, you allow THEFINDERPLUS LTD to use this information for improving our services and customer experience.

You confirm that any feedback provided is accurate and does not contain unlawful or harmful content.

14. Limitation of Liability

To the fullest extent permitted by law, THEFINDERPLUS LTD shall not be responsible for losses caused by circumstances outside our reasonable control, including delivery delays, third-party services, or misuse of products.

Nothing in these Terms limits your rights under applicable consumer protection laws.

15. Changes to These Terms

We reserve the right to update or change these Terms of Service at any time.

Any changes will be posted on this page, and continued use of our website means you accept the updated Terms.

16. Governing Law

These Terms of Service are governed by and interpreted according to the laws of England and Wales.

Any disputes will be handled according to the applicable courts of England and Wales.

17. Contact Information

If you have any questions about these Terms of Service, please contact us:

Company Name:
THEFINDERPLUS LTD

Email:
info@thefinderplus.com

Company Registration Number:
     15600580